One of the great advantages of buying from Sterling Mint is that we provide a 60 Day Complete Satisfaction Guarantee. This means that, if you change your mind and do not wish to retain the coin you have purchased you are free to return it, with no questions asked, providing it is returned within 60 days of the delivery date or 65 days from the invoice date, whichever is the earlier and receive a replacement (if available) or a full refund according to your preference.
To return your coin/medal, please take the following steps:
- Email our Client Services team at [email protected] torequest a return. If the item is above £69, you will be asked to send images via email for an initial quality check. After the images have been approved, you will be sent either a fully tracking pre-paid returns label/envelope or a sovereign specialist will call to arrange a day of collection. This is dependent on the value of the goods you will be returning.
- When you receive your tracked postage paid returns label, send your coin back to us ensuring it contains the invoice which was sent with the coin originally. Providing you use the postage paid returns label we provide, you will not need to pay for the return of the coin and it will be tracked by Royal Mail so you are protected if the coin is not received by us.
- As soon as we receive the coin and providing it is in the same condition as when it was delivered, that there is no evidence that the coin has been removed from its protective capsule and it is accompanied with any other items that were shipped with it, we will issue you with a full refund by the same means that you originally paid for the product. If you prefer, we will provide a replacement for the coin (if available).
Please note that if you do not follow these instructions and the coin goes missing in the post, you may still be responsible for payment of the invoice.
Please do not send returns to any other address than the one provided on the postage paid returns address label. This might result in your coin going missing.