Client Services
We have tried to ensure that any questions you may have is answered below. However, if we have not answered your query, you can email us at [email protected]
This guarantee provides an opportunity to purchase any of our products knowing that you have a full 60 days to return it for replacement or refund. Full details can be found here.
Unfortunately, we can only provide client service for U.K. customers.
All prices are in £ sterling and include VAT at the prevailing rate where applicable.
Purchasing from Sterling Mint
We aim to send out most orders on the day we receive the order and depending on delivery method, they will arrive with you within 7-10 working days. Obviously, this is dependent on several factors such as the payment method you chose to use (delivery of products which have been paid for by cheque will take up to 7 days longer) and whether the specific coin is being made available on a pre-order basis. In all circumstances, your order will be with you within 28 days of the date of your order. If, by any chance, we fail to meet that deadline, we will let you know and you are, of course, free to cancel your order if you so wish.
For latest delivery information on specific coins, please click here.
On many of the coins we sell, we offer you the opportunity of spreading payment over several months. The price you pay in total will be exactly the same as if you paid in full at time of order. Our instalment plans carry no interest or other penalties. Usually, we will ask for a credit or debit card and your future instalments will be taken automatically from this same card at intervals of 30 days. Your provision of credit card/debit card details is taken as your authorisation for us to take these further payments.
Payment will generally be taken when you order by credit or debit card. If you are paying on instalments and you have given us details of your credit or debit card, we will take future payments from this same card.
Internet and telephone banking: Please make payment to
Sterling Mint Ltd
Account number 13933272
Sort code 54-10-27
Please ensure you include the invoice number you are paying as the payment reference so we can allocate your payment correctly. The invoice number can be found at the top right hand side of your invoice
We have taken the utmost care to ensure that your payment details are as secure as possible. We do not store any customer credit card details ourselves and our online payment providers use the most sophisticated security systems available. All payments taken on our website are subject to 3D Secure (3DS) authentication which helps protect you from fraudulent use of your card.
All orders purchased from Sterling Mint are free of postage and packing charges.
Yes we can deliver to an alternative address.
You will be sent a copy of your invoice along with your product for your own records.
Your coin/medal will arrive protected in a capsule and displayed in a presentation box.
Firstly, for the discount to be applied, you must have placed an order on the website previously and enter the same email address in checkout as you did before. It can only be used once on your next purchase. If you placed your order over the phone, please contact us at [email protected].
- Enter your personal details and shipping address using the same email address you used for your previous order. Click on ‘Next’
- Enter your contact preferences and click ‘Next’
- In payment details, under the summary of your order, you will see ‘Have a coupon?’, click on ‘Click here to enter your code’
- Enter your coupon code and click ‘Apply coupon’
- You will now see that the discount has been added to your order
- Enter your payment details and click ‘Place Order’
After Sales
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days, starting with the day after you receive the goods. You may do this by emailing us at [email protected] or by writing to us at:
Sterling Mint, PO Box 4789, Copthall House, King Street, Newcastle, ST55 9JD
One of the great advantages of buying from Sterling Mint is that we provide a 60 Day Complete Satisfaction Guarantee. This means that, if you change your mind and do not wish to retain the coin you have purchased you are free to return it, with no questions asked, providing it is returned within 60 days of the delivery date or 65 days from the invoice date, whichever is the earlier and receive a replacement (if available) or a full refund according to your preference.
To return your coin/medal, please take the following steps:
- Email our Client Services team at [email protected] to obtain a tracked postage paid returns label.
- When you receive your tracked postage paid returns label, send your coin back to us ensuring it contains the invoice which was sent with the coin originally. Providing you use the postage paid returns label we provide, you will not need to pay for the return of the coin and it will be tracked by Royal Mail so you are protected if the coin is not received by us.
- As soon as we receive the coin and providing it is in the same condition as when it was delivered, there is no evidence that the coin has been removed from its protective capsule and it is accompanied with any other items that were shipped with it, we will issue you with a full refund by the same means that you originally paid for the product. If you prefer, we will provide a replacement for the coin (if available).
Please note that if you do not follow these instructions and the coin goes missing in the post, you may still be responsible for payment of the invoice.
Please do not send returns to any other address than the one provided on the postage paid returns address label. This might result in your coin going missing
If you find yourself unable to pay an outstanding invoice, please don’t ignore it. This will result in additional charges being incurred for late payment and maybe even referral to a external agency (see our Terms and Conditions for details). Email us at [email protected] and we will be able to help you resolve the situation.
We aim to make this the least read section of our website. If, however, you wish to make a complaint about the level of service you have received, our product range or any other aspect of your dealings with Sterling Mint Ltd, you can email the Managing Director directly at [email protected]. Alternatively, you can write to us at:
Sterling Mint, PO Box 4789, Copthall House, King Street, Newcastle, ST55 9JD .
All complaints will be handled within 48 hours of receipt.
For orders under £500 we use Royal Mail Tracked 48 Hour service. Orders above this amount are sent by Royal Mail Special Delivery with guaranteed next day delivery.
Once your order is ready for despatch you will receive a delivery confirmation email which will include a tracking number for your convenience.
Orders under £500 are sent via Royal Mail Tracked 48 and no signature is required.
Orders over £500 will be sent via Royal Mail Special Delivery and will require a signature on delivery. If no one is available to take delivery you will be left a collection card and the parcel will be held at your local delivery office for 18 days ready for you to collect.