We are so confident that you will enjoy and appreciate the coins we offer that we provide our clients with a 60 Day Complete Satisfaction Guarantee, providing you with peace of mind and an opportunity to ensure that your purchase meets your expectations in every way and is backed up by our first-class client services team. None of our competitors offer this commitment.
The 60 Day Complete Satisfaction Guarantee applies to all of the coins we sell and means that, if you change your mind and do not wish to retain the coin you have purchased you are free to return it, with no questions asked, providing it is returned within 60 days of the delivery date or 65 days from the invoice date, whichever is the earlier and receive a replacement (if available) or a full refund according to your preference. If you are wanting to return an item above £69 you will be required to send images via email for an initial quality check. Once approved, we will then send out a pre-paid returns label/envelope or arrange a collection depending on the cost of goods. A further quality check will take place upon return. You will need to follow the instructions regarding how to return your product (available by clicking here) and ensure that the coin is in the same condition as when it was delivered to you, and that there is no evidence that the coin has been removed from its protective capsule.
Please ensure the following:
- The coin is in the same condition as when it was delivered to you.
- There is no evidence that the coin has been removed from its protective capsule.
- The coin must be returned with the certificate of authenticity.
You can rest assured that the quality, craftsmanship and authenticity of all of our coins are to the highest standards and each is accompanied by a Certificate of Authenticity testifying to the coin’s provenance and quality.