60 Day Complete Satisfaction Guarantee

We are so confident that you will enjoy and appreciate the coins and medals we offer that we provide our clients with a 60 Day Complete Satisfaction Guarantee, providing you with peace of mind and an opportunity to ensure that your purchase meets your expectations in every way and is backed up by our first-class client services team. This commitment is unrivalled by anyone in the market except Hattons of London.

The 60 Day Complete Satisfaction Guarantee applies to all of the products we sell and means that, if you change your mind and do not wish to retain the medal or coin you have purchased you are free to return it, with no questions asked, providing it is returned within 60 days of the delivery date or 65 days from the invoice date, whichever is the earlier and receive a replacement (if available) or a full refund according to your preference.  You will need to follow the instructions regarding how to return your product (available by clicking here) and ensure that the coin is in the same condition as when it was delivered to you, and that there is no evidence that the coin has been removed from its protective capsule.

You can rest assured that the quality, craftsmanship and authenticity of all of our products are to the highest standards and each is accompanied by a Certificate of Authenticity testifying to the coin’s provenance and quality.

If you have any questions about this or any other part of our service, please don’t hesitate to get in touch by emailing us at [email protected].
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